Health Literacy: A Prescription to End Confusion

Health care providers are increasingly aware that a large percentage of patients requiring important medical care have inadequate literacy skills.  Studies have shown a link between low literacy skills and poor health outcomes. For example, low literacy skills can hinder one’s ability to read pill bottle labels, appointment slips, and educational brochures.  In addition, individuals with low literacy skills often struggle to communicate orally with medical providers as well.

The term health literacy has emerged to encompass not only reading ability but also the ability to communicate orally with a medical provider. Research has shown that many patients comprehend as little as half of what physicians tell them.

As a result, experts advise that all providers approach patients as if they have a low level of functional health literacy and communication skills. For instance, it is important to provide simple written materials and visual-based materials to all patients. It can also be helpful for providers to have a patient repeat back health information that has been discussed to ensure the patient fully understands.